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Important Information


Avoid delivery delays due to missing information

As a trusted service provider, DHL Express respects local and international rules and laws implemented to strengthen global security through international sanctions. Therefore, any shipment given to DHL Express could be delayed if the name of the shipper or the receiver is associated with an individual or entity listed as a so-called Denied Party, where any transaction with these listings is restricted or prohibited, or its content or destination breaches country-based sanctions.

Denied Parties are individuals or entities that have been denied shipping privileges by government agencies because they are involved in illegal activities such as drug trafficking, money laundering or terrorism. Country-based sanctions are sanctions that apply to the country / territory as whole and not specific individuals.

Every shipment sent through DHL Express globally is screened in order to detect any deviation or link to Denied Parties. Our purpose is to ensure that we do not carry any shipment from or to a Denied Party, or deliver any item that breaches the country-based sanctions. In order for this verification process to be completed as quickly as possible, it is crucial that the full name (first, middle and last), addresses and contact phone numbers are correctly entered. This will reduce the risk of a shipment being delayed due to missing data.

For example, if a shipment has incomplete recipient details, DHL Express may withhold the shipment and request documentation on the recipient's full name, including middle name, address and contact information; the recipient's full name is Bill David Jones, but on the waybill the name is incompletely stated as B. Jones, Mr. Jones or just initials BDJ.

For more information on trade sanctions and Denied Parties, please visit these linked websites which explain the sanctions and embargoes imposed by the UN, EU and US Government: Link / New Window Link / New Window Link / New Window External Link / New Window